Leading Response and Recovery Teams (Part 3)

LeadershipThis perspective is the third in a three-part series that addresses how to develop the skills necessary for being a successful leader in a crisis, including how a team leader can set the team’s purpose and bring order to the chaos that ensues following the onset of a disruptive event.  These two foundational team leader behaviors will help response and recovery team leaders elicit the best possible performance of the team (as well as themselves).

In Part 1 and Part 2 of this series, we addressed the role of the team leader, which is to create a team vision and purpose, as well as the team leader’s responsibility to manage the chaos associated with a disruptive event.  In this perspective, Part 3, we review the team leader’s role in ensuring the team remains adaptable in a changing environment and how the team leader can work to pull these key factors together. Continue reading

Leading Response and Recovery Teams (Part 2)

LeadershipTeam leaders play a critical role in improving business continuity for their organizations but seldom receive the appropriate training to help them understand the differences between day-to-day leadership and crisis leadership following the onset of a disruptive incident.

This perspective is the second in a three-part series that addresses how to develop the skills necessary for being a successful leader in a crisis, including how a team leader can set the team’s purpose and bring order to the chaos that ensues following the onset of a disruption.  These two foundational team leader behaviors will help elicit the best possible performance of the team (as well as themselves). Continue reading

Rethinking Business Continuity Metrics

Rethinking_MetricsOne of the most challenging management system activities that business continuity professionals need to execute (outside of coordinating actual recovery following a disruptive incident) is developing meaningful business continuity program metrics. ISO 22301 does not tell practitioners how to craft meaningful metrics, only that we need to have and share them with management for feedback.

Many business continuity professionals experience challenges with their programs: Continue reading

Leading Response and Recovery Teams (Part 1)

In our experience, one of the most difficult roles to fulfill in any business continuity program is the team leader responsible for a cross-functional response and recovery team (often called a crisis management team, a department business recovery team, or an IT disaster recovery team).  This is because the team leader faces three significant challenges:

  1. These teams are cross-functional, which means every person brings their expertise, as well as their opinions and personal agendas for response and recovery; Continue reading

Program Roles & Responsibilities in a Business Continuity Management System

Part of Avalution’s Conforming to ISO 22301 Series

This perspective is the seventh in a series to discuss key elements of the ISO 22301 business continuity management system, including value-adding elements of the standard or requirements that could “trip up” an organization during the certification process. Continue reading

IT Disaster Recovery Success Factor #1: Visible Senior Management Support

Our work with organizations of all sizes has led us to identify eight key factors that contribute to the success of an organization’s information technology disaster recovery (ITDR) program.  We’ll continue to publish a post about each factor and discuss tips for success. So make sure to check back, and then join the conversation by commenting at the bottom of this post or sharing with your social network. Continue reading

Using Lessons Learned in the Evaluation of Business Continuity Procedures

Part of Avalution’s Conforming to ISO 22301 Series

The management system approach to business continuity requires a culture of continual improvement in business continuity programs.  One of the key steps in facilitating continual improvement is to regularly evaluate existing business continuity procedures.  This perspective takes a closer look at Clause 9.1.2, ISO 22301’s requirement for evaluation of business continuity procedures.  Continue reading

Using ISO 27031 to Guide IT Disaster Recovery Alignment with ISO 22301

CompassMany organizations struggle to define the best method to meet business expectations regarding information technology (IT) recovery. ISO 27031 provides guidance to business continuity and IT disaster recovery professionals on how to plan for IT continuity and recovery as part of a more comprehensive business continuity management system (BCMS). The standard helps IT personnel identify the requirements for Information and Communication Technology (ICT) and implement strategies to reduce the risk of disruption, as well as recognize, respond to and recover from a disruption to ICT. Continue reading

Using Toolkits to Make Business Continuity Easier

Many business continuity professionals face shrinking budgets and, because of an expanding business continuity program scope and aggressive recovery objectives, lack the time necessary to “touch” all areas of the organization and optimally prepare for disruptive events.  As a result, practitioners need a way to create repeatable processes to execute recurring planning activities in a decentralized manner while making efficient use of the organization’s personnel to comply with management’s expectations.  One approach we often find useful in rolling out a standardized, thorough, efficient and repeatable process for business continuity activities is the creation of a business continuity program toolkit.  A business continuity toolkit typically contains a set of instructional narratives, as well as templates, tools and examples to help dispersed personnel appropriately execute business continuity planning activities consistent with organizational standards. Continue reading